Life at Klasha

    August 17, 2023

    Klasha Catchups - Meet Charity, Our Operations Associate

    Charity is a dedicated and detail-oriented operations associate at Klasha with a rich background in e-commerce operations management. Before joining our team, she honed her skills at several fast-paced, high-growth companies.

    We discussed her personal journey into operations and gleaned some insights for those interested in following a similar path.

    What sparked your interest in operations?

    My interest in operations was sparked by the opportunity to make a meaningful impact, the excitement of solving complex challenges, and collaborating with various people and departments, such as finance, marketing, and human resources. It is a diverse and multifaceted field that attracts individuals with multiple skills and interests.

    Could you walk us through your career journey to date?

    It's been an incredible ride filled with growth, challenges, and rewarding experiences.

    Firstly, I began my professional journey as a salesperson. Working in sales taught me the art of persuasion, effective communication, and the value of building solid relationships with customers. It was a challenging yet fulfilling role, and I enjoyed the thrill of meeting targets and exceeding expectations.

    I transitioned to being a customer service representative. This change allowed me to focus on the needs and concerns of customers, ensuring their satisfaction and building trust with the brand I represented.

    As time passed, I wanted to explore new avenues and grow further. This led me to become an operations associate. In this role, I learned the complexities of managing and optimizing processes within the company. As an operations associate, I learned to streamline workflows, identify bottlenecks, and implement efficient systems.

    I value adaptability and continuous learning, and I'm a problem solver and team player working with various departments. Every experience in my career has helped shape me into the person I am today.

    What were some of the most pivotal moments of your career?

    The moment I secured my first job. The moment I chose to transition into a new industry and career trajectory and when I received recognition and an award. Moreover, when I got promoted, these significant occurrences indelibly molded my professional journey.

    What led you to Klasha?

    I was on a mission to find a company that aligned with my values and offered exceptional job opportunities for personal and professional growth.

    Fortunately, I came across Klasha through a friend, and I was blown away by their commitment to innovation, positive work culture, and significant impact in the industry. It was clear to me that I had found the perfect match.

    How does your experience assist in your current role?

    My experience in sales and customer service has equipped me with strong interpersonal and problem-solving skills. I'm customer-centric, adaptable, and able to work under pressure. I understand the interconnectedness of different departments.

    Charity's Role at Klasha

    At Klasha, Charity oversees day-to-day operations, ensuring that all systems and processes run efficiently and effectively. She is a vital link between various departments, facilitating communication and alignment.

    Can you tell us about your day-to-day responsibilities at Klasha?

    Overseeing day-to-day office operations, including maintaining supplies, equipment, and facilities. Managing office budgets, tracking expenses, and handling vendor relationships. Handling incoming emails and inquiries, directing them to the appropriate personnel. I assist in implementing and monitoring streamlined business processes to enhance overall productivity.

    What unique operational challenges do you face at Klasha, and how do you address them?

    Balancing multiple tasks and deadlines can be demanding. I Utilize time and prioritize tasks based on urgency and importance.

    How do you balance the need for operational efficiency with the requirement for quality control?

    Data-driven decisions, a commitment to efficiency, and quality are the keys to success. I seek my manager's and colleagues' feedback for continuous improvement.

    How do you manage inter-departmental communication and collaboration?

    I encourage a collaborative culture by promoting open communication, active listening, and a willingness to share ideas and resources across departments. Actively following up, resolving bottlenecks, and ensuring tasks are completed.

    Words of Wisdom

    Charity has insightful advice for anyone considering a career in operations, backed by her experience and the lessons she's learned over the years.

    What advice would you give to someone looking to break into operations?

    To succeed as an Operations Associate, having a curious mindset and a desire to learn is essential. Volunteering for cross-functional projects can demonstrate teamwork and problem-solving skills and be a stepping stone to an operations role. Attention to detail and strong communication skills could be great advantages. Adaptability and flexibility are crucial in operations, and a passion for process improvement.

    What skills do you believe are critical for success in this field?

    To succeed in this field, an operations Associate must have problem-solving, communication, project management, time management, adaptability, flexibility, learning, decision-making, and leadership skills.

    How does one stay updated and relevant in the ever-evolving field of operations?

    To keep evolving in operations management, you need to network, embrace tech, and embrace feedback from colleagues and superiors. Also, seek guidance from mentors for growth.

    Charity's dedication and hard work have significantly impacted Klasha's success. Under her stewardship, Klasha has streamlined processes, improved inter-departmental coordination, and delivered unparalleled customer service.

    Stay locked in for more Klasha Catchups, where we spotlight the incredible people who make Klasha a great workplace. Follow us on LinkedIn and Twitter to stay updated.